Privacy policy

The below policy outlines how Delicious Desserts gain, obtain and use your Data in accordance with the General Data Protection Regulation (GDPR). We take Data Protection very seriously and will endeavour to keep all personal data safe and secure.

We will not share any personal data with third parties without your consent.

All details on how we store, retain and use personal/business data are listed and explained below however if you require further assistance please do not hesitate to contact our Information Technology team.

Postal address – Delicious Desserts Ltd, 1 Brownsfield Avenue, Inchinnan PA4 9RZ United Kingdom.

Email – nadam@aulds.co.uk

Telephone – +44 (0)141 812 1126

You may submit personal/business data via our contact form for our Sales Department to contact you with relevant information about our products. Below is a list of personal/business data disclosed initially with Delicious Desserts via our website using – call back/enquire or when discussing your requirements via telephone with our Information Technology team.

Full Name and/or Company Name

Full Address

Telephone Number

Email Address

All personal/business data disclosed to Delicious Desserts will be recorded and stored on our CRM System of which is located on our secure internal server. All calls are recorded for audit, training and monitoring purposes and these are also stored on our secure internal server. We do not store any personal/business data on external devices. We will not transfer any personal/business data outside of the EU and Delicious Desserts are fully aware that data received within the UK is governed and secured by the GDPR.

Further data required to share with relevant third parties

Please note that should your details be supplied to our relevant third parties you have the right to be forgotten and can request that your details be removed, deleted and blocked from further contact from Delicious Desserts. Any data that we are unable to delete due to legal reasons would be blocked instead of deleted.

You have the right to withdraw your consent for us to collect, process and store your data.

You have the right to request a copy of all your personal/business data held on file by Delicious Desserts, this is called a ‘subject access request’. To do this please request a copy by contacting our Information Technology team.

You have the right to complain if you feel your data is being neglected or that you feel your privacy has been breached by us. To exercise your rights please contact our Information Technology team.

Unhappy with our response, you have the right to appeal to the Information Commissioners office (ICO). Appeals must be made within 3 months of our final decision. ICO Contact number – 0303 123 1113 or visit https://ico.org.uk/concerns/

Delicious Desserts will without delay notify the Information Commissioners Office (ICO) and you of any personal/business Data breaches.

Delicious Desserts SECURES YOUR DATA

Rest assured Delicious Desserts will enforce and provide stability for your personal data. As above, our data is stored in Drop Box and Mailchimp.

To prevent any Data Breech, Delicious Desserts have in place managerial, physical and electronic procedures to secure and safeguard data submitted online. Our website is secure, and you can identify secure pages by noting the padlock along the URL (Search engine) of your web browser. We work hard to make sure all hardware and software is of a high standard and provides ultimate security for all personal/business data.

Please note that Delicious Desserts are required and obliged to disclose your personal/business data when called upon by fraud prevention agencies, law agencies, regulatory bodies or government bodies, without your consent.

CLEANSING DATA

Delicious Desserts will store necessary and relevant data for a maximum of 6 years for legal obligations, audits and for the defence of any legal claims. Delicious Desserts cleanse all data held quarterly to make sure all data is correct, relevant and necessary to retain. Highly sensitive data such as ‘Debit/Credit Card Details’ are not collected.

KEEP US INFORMED

Please keep us up to date with any personal data changes. We will make every effort to inform your relevant third parties of whom will require these details.

SUBSCRIBE TO OUR EMAIL MARKETING (OPT IN)

You can subscribe to our email marketing by clicking here. If you have already subscribed and are wondering how we use your personal data see below –

When you subscribe to newsletters you can supply as little as just your email address. We do not make you supply more personal data than is required so that you have full control. Your data is held on our secure internal server with authorised access only. All data emailed to is cleansed after each send and if you wish to unsubscribe you can do so by clicking unsubscribe at the top link of every email received. Unsubscribes are actioned accordingly and prior to any further sends.

Our Newsletters sent are relevant to the services that we can offer and informative in relation to the Food Service sector.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

GOOGLE ANALYTICS

Google AdWords is a service, provided by Google, that allows an advertiser to place their ads in the search engine results and the google advertising network. The advertiser must use pre-set “keywords” and supply a relevant ad to be shown in the search results, when a user searches for those specific keywords. Googles automatic algorithm will assess the relevance of the ads in conjunction with the keywords and the landing page; only allowing the most relevant ads to be shown at the top of the search results. In the Google Advertising Network, Google uses another algorithm to distribute relevant ads onto relevant webpages, according to those keywords. Remarketing allows the advertiser to display additional adverts, on participating websites, after the user has left the advertisers website without converting.

When a user clicks through to our website from a Google ad, a tracking cookie is placed on the user’s web browser. This cookie will hold information on the user for up to 30 days before expiring. This information can include I.P addresses, Web browsers used, pages visited, and actions completed but it is completely anonymous – neither Delicious Desserts or Google receive any information that could identify the user. Each time the user visits our website this data is transferred to Google in the USA and stored for statistical purposes. Google may pass the data on to third parties.

The user can deny the use of cookies, at any time, by changing the settings in their web browser. They can also delete existing cookies, if they so wish. Denying and deleting cookies may affect the functionality of certain websites, including ours, across the World Wide Web.

You can find Google’s data protection and privacy policy here

EMAIL TRACKING

You can opt out of email tracking and subscriptions at any time. You will find the unsubscribe links in our newsletters at the top of the page or you can email nadam@aulds.co.uk with Unsubscribe in the subject line and the email address you wish to unsubscribe in the main body of the email. Once you have unsubscribed your data will be deleted from our marketing subscriptions and you will not receive any more newsletters from Delicious Desserts.

Our Newsletters contain MyTracking links. These links are embedded in the hyperlinks of our email HTML code. They allow Delicious Desserts to analyse the effectiveness of our email campaigns. Using these links, we can see who has opened the email and what links they are interested in. We use this information to optimise the best layout, time of send, the best deals to advertise and help keep all information relevant to our subscriptions.